METRICS@WORK
PRIVACY POLICY
Last updated on June 1, 2017
Metrics@Work Inc. (“Metrics@Work”) is committed to protecting the privacy and security of your personal information obtained by reason of your customer relationship with Metrics@Work. This policy explains the types of customer personal information we collect, how it is used, and the steps we take to ensure your personal information is handled appropriately.
Our policies and practices have been designed to comply with the Personal Information Protection and Electronic Documents Act (Canada) and corresponding provincial privacy acts.
What is personal information?
Personal information is information that refers to an individual specifically and is recorded in any form. Personal information includes such things as age, income, date of birth, ethnic origin and credit records. Information about individuals contained in publicly available printed or electronic publications (such as professional and business directories available to the public) is not considered personal information.
We are accountable to you
Metrics@Work is responsible for all personal information under its control, including any personal information that is transferred to third parties for processing, storage or other purposes. We have an employee who is accountable for compliance with these privacy and security principles. He/she can be contacted using the information contained in the “How to contact us” section below.
We let you know why we collect and use your personal information and get your consent
Metrics@Work identifies the purpose for which your personal information is collected and will be used or disclosed. If that purpose is not listed below we will do this before or at the time the information is actually being collected. You will be deemed to consent to our use of your personal information for the purpose of:
communicating with you generally;
processing and keeping track of the information which you provide to Metrics@Work and reporting back to you;
performing analyses of information you have provided and using that information for the benefit of other users of our website. Only anonymous or aggregated data from these analyses, not individual data, will be used for this purpose;
carrying out any other services that you or your employer have contracted with Metrics@Work to provide;
protecting against fraud or error;
our compliance with legal and governmental requirements, including compliance with any privacy laws which your employer may be subject to;
performing statistical analyses of user behaviour and characteristics, in order to measure interest in and use of the various sections of this site so as to improve design and navigation and to gather marketing information. Only aggregated data from these analyses, not individual data, will be used for this purpose;
recommending products and services that Metrics@Work believes will be of interest and provide value to you; and
fulfilling any other purpose that would be reasonably apparent to the average person at the time we collect it from you.
Otherwise, Metrics@Work will obtain your express consent (by verbal, written or electronic agreement) to collect, use or disclose your personal information. You can change your consent preferences at any time by contacting Metrics@Work at the contact information set forth in the “How to contact us” section below.
How we collect your personal information
Metrics@Work collects only the information required to provide our services to you. Metrics@Work will collect personal information only by clear, fair and lawful means.
We receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features.
We also receive and store certain types of information whenever you interact with us. For example, like many websites, we use “cookies,” and we obtain certain types of information when your web browser accesses metricsatwork.ca.
Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser, to enable our systems to recognize your browser and to provide the essential features of metricsatwork.ca. We do not collect information about or track your internet behaviour outside of metricsatwork.ca. Cookies allow you to take advantage of metricsatwork.ca’s features and functionality. If you choose to block or otherwise reject our cookies, you will not be able to use metricsatwork.ca or any of its features.
Examples of the information we may collect and analyze include login; e-mail address; password; the Internet protocol (IP) address used to connect your computer to the Internet; computer and connection information, such as browser type, version and timezone setting, browser plug-in types and versions, operating system, and platform. We may also use browser data such as cookies, Flash cookies, or similar data on certain parts of our website for fraud prevention and other purposes.
We limit disclosure and retention of your personal information
Metrics@Work does not disclose personal information to any organization or person for any reason except the following:
those of Metrics@Work’s employees who have a need to know such information in order to perform the services for which you have contracted with Metrics@Work;
any other companies and individuals we may employ or otherwise contract with to perform functions on our behalf. Those third parties have access only to personal information needed to perform their functions, and may not use it for other purposes;
in the unlikely event that Metrics@Work or substantially all of its assets are acquired, customer information of course will be one of the transferred assets.
You are deemed to consent to disclosure of your personal information for those purposes. If your personal information is shared with third parties, those third parties are bound by appropriate agreements with Metrics@Work to secure and protect the confidentiality of your personal information.
Metrics@Work retains your personal information only as long as it is required for our business relationship or as required by federal and provincial laws.
We keep your personal information up to date and accurate
Metrics@Work keeps your personal information up to date, accurate and relevant for its intended use.
You may request access to the personal information we have on record in order to review and amend the information, as appropriate. In circumstances where your personal information has been provided by a third party, we will refer you to that party. To access your personal information, refer to the “How to contact us” section below.
The security of your personal information is a priority for Metrics@Work
We take steps to safeguard your personal information, regardless of the format in which it is held, including:
physical security measures such as restricted access facilities and locked filing cabinets;
organizational processes such as limiting access to your personal information to a selected group of individuals;
electronic security measures for computerized personal information such as password protection, database encryption and personal identification numbers. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you enter;
contractual obligations with third parties who need access to your personal information requiring them to protect and secure your personal information; and
redacting and otherwise removing personal information or identifying information from any aggregated survey results or other information made available to you or others on the Metrics@Work website.
It’s important for you to protect against unauthorized access to your password and your computer. Be sure to sign off when you’ve finished using any shared computer.
We are open about our privacy and security policy
We are committed to providing you with understandable and easily available information about our policy and practices related to management of your personal information. This policy and any related information is available at all times on our website, metricsatwork.ca under ‘Privacy Policy’ or on request. To contact us, refer to the “How to contact us” section below.
We provide access to your personal information stored by Metrics@Work
You can request access to your personal information stored by Metrics@Work so you can review and verify existence, accuracy and completeness and request changes to the information and make any necessary updates to your personal information. To contact us, refer to the “How to contact us” section below.
How to contact us
Metrics@Work responds in a timely manner to your questions, concerns and complaints about the privacy of your personal information and our privacy policies and procedures.
You can submit a request to our Privacy Officer via e-mail to zak@metricsatwork.ca, by calling us at 905-650-5497, or by mail at: zak@metricsatwork.com
23 Hannover Drive, Unit #7
St. Catharines, Ontario
L2W 1A3
Attention: Zak Rochon
Our business changes constantly, and this privacy notice will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes. We are, however, committed to protecting your information and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
